Help Center

We ship orders oversea by mail service.
After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrived at your country.

We ship your orders from various international warehouses (US, Canada, Australia, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customer's order.

Usually 2-3 weeks. Due to high demand of some of our most popular products, please allow 2-5 weeks for delivery.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@lastchanceorder.com.

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.

Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

We are not responsible for customs, taxes, duties and tariffs. Unfortunately we have no control over that, it all deals with laws and regulations in your respective country. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Last Chance Order is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to support@lastchanceorder.com and provide us your correct address. We will check whether we can change it for you.

If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

First of all, visit our store www.lastchanceorder.com
Choose products that you love, then click "Add to cart" and "Check out".
Then fill in your information and pay.
That's it! Very easy.

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations .

Please note that we are only able to make change to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email support@lastchanceorder.com within 24 hours after placing your order. 

Please contact us as soon as possible by sending an email to support@lastchanceorder.com if you need to amend or cancel your order. Make sure to provide your order number and we’ll confirm once the amendment or cancellation has been made.
Please note that any orders that have already been packed or shipped cannot be amended or cancelled.

Promotional and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

We ship your orders from various international warehouses (US, Canada, Malaysia, Australia and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.

If there are missing items, please know that different products are shipped at different times and different places. If 30 days have passed, contact us immediately via email support@lastchanceorder.com.

We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.
If you received a defective/damaged item, please kindly contact us by sending an email to support@lastchanceorder.com, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem. 
There are 3 options that we can offer you, that we will send you a replacement, or you return our product to get a full refund or you can keep the product and we refund you 50%. Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.

Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.
Step 2: If you can not find out anything, contact our Customer Service department by sending an email to support@lastchanceorder.com and provide your shipping address again.
Step 3: If the address you provided in the email matches with your shipping address in our system, we are willing to send you a replacement or refund you 50%. Please be notified that these 2 options are our final solution for your request.
If not, it was probably your careless as filled in a wrong address, thus we could not deliver your packet. In this situation, we need you pay some extra fees for sending you a replacement. And this is the only option for you in this situation.